View and Control Business Shipments

If a UPS driver completed the delivery, then the package's tracking status or a UPS Delivery Notice should indicate where the driver left the package. Customers should contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you.

You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. Before filing a claim, the customer should check all locations where the package could be placed and anyone who might have retrieved the package. If the customer is still unable to locate the package, the sender or the intended receiver can initiate a claim. For damaged packages, shippers or receivers can initiate a claim, although UPS encourages the shipper to report package problems.

File a Claim

UPS My Choice for Business is a one-stop hub for all your UPS services. Connect, view and manage UPS applications from a centralized dashboard. See all your inbound and outbound shipments in a single location - instead of tracking them individually. Delivery notifications and estimated delivery windows help you plan better and save time and money.

UPS My Choice for Business can help you improve customer service by providing more accurate delivery timelines and allowing you to proactively monitor shipment status - before customers start calling.

Once you're signed up, the administration portal makes it easy to share visibility privileges with users in your business. You can customize their access levels based on job responsibility. My Choice for Business is a robust e-commerce platform, and we're constantly adding new features. Sign up today!

UPS Branded Tracking is designed for small- and medium-sized businesses. An authenticated UPS.com user name and account number are required to purchase and sign up for Branded Tracking.

Follow this link under the UPS Branded Tracking section to sign up. There’s a $9.99 per month subscription fee for this service which is invoiced after you’ve published your Branded Tracking page.

Within the UPS Branded Tracking application, you can select “Help” from the navigation page for more instructional, step-by-step guidelines. For general questions on page set up, email notifications or product demonstrations, please contact bvsupport@ups.com. For technical issues, please contact ectsbvmonitoring@ups.com.