How To Return a Package

Sometimes, it just doesn’t work. Log in, make a label, send it back and move on.

Need a username? Sign up.

Get Your Package Ready

First things first – you need to pack your items in a sturdy box. If you don’t have one, you can order supplies online or buy one at The UPS Store.

Seal your box with plastic or nylon tape at least two inches wide. Don’t use duct tape.
Wrap items separately and use cushioning material. Get packaging tips.
Keep in mind, there are additional rules for special-care and prohibited items.
You’ll need to know the dimensions and weight of your box.

You have two options:

Weigh yourself while holding the package, and then weigh yourself alone. Subtract one from the other; or
Use our flat rate shipping. You don’t need to know the weight of the package at all.

You could always take your package to The UPS Store, but it’s easy to make a label online, too. You can:

If you don’t have a printer, you can always:

Almost done! You’ve got three options to get it to UPS: