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Make a delivery change to a UPS package by smart phone

Change a Delivery

Q: I’m not getting an option to change my delivery. Why?

Some shippers restrict the ability to change your delivery.

Q: I missed the delivery of my package and got a notice instead. How do I change my delivery?

If you missed a delivery, you received a UPS InfoNotice™ letting you know that your driver was unable to deliver your package. Update the InfoNotice with instructions for the driver on what to do with your package and place the notice in the same location where the driver left it. This does not apply to "Adult Signature Required" deliveries. An adult must sign for these packages at the time of delivery. You can also use your UPS InfoNotice number online to request a hold on eligible packages. In addition, My Choice members can use the Delivery Planner to request a hold. Learn more about UPS InfoNotice

Q: How do I make changes to a delivery I have sent?

With UPS Delivery Intercept®, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Fees may apply for all types of requests, including packages that are redirected to a UPS location and held for the recipient to pick up. You’ll only be charged if your intercept request is completed. You can request delivery changes online through your shipping history and the tracking page, WorldShip®, UPS CampusShip®, or Quantum View®. Both you and the receiver can use the package’s tracking number to check the status of the intercept request. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. UPS Express Critical® and freight shipments are not eligible for this service. Go to UPS Delivery Intercept

Q: Do I need to enroll in My Choice after I create an account?

Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home. Sign Up for UPS My Choice

You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice^®. Explore all UPS delivery change options

Need a username? Sign up now.
*Sometimes, shippers restrict change delivery options based on package contents.

Here’s How You Do It

1. Open Your Dashboard

If you have an account, log in to UPS.com and open your My Choice dashboard.

2. Select Your Package

Click on “Delivery Options.” If you don’t see “Delivery Options,” the shipper has restricted this option.

3. Follow the Prompts

Reroute your package to a different location or change the delivery date.

What's UPS My Choice?

Signing up is free, and you can choose between two levels of membership.

Making a delivery change to a UPS package by tablet.

Get shipping alerts via text or email.
Change the delivery address or date.
Tell the driver where to leave the package.

Which One's Right for You?

UPS My Choice offers two levels of membership: Basic (free) or Premium (paid). Premium allows you to make unlimited changes to your deliveries at no additional cost.

UPS My Choice: Basic (Free) vs. Premium

Main Features	Basic (Free)	Premium ($19.99/year)
Main FeaturesDelivery alerts	Basic (Free)	Premium ($19.99/year)
Main FeaturesInbound and outbound package visibility	Basic (Free)	Premium ($19.99/year)
Main FeaturesEstimated delivery time	Basic (Free)	Premium ($19.99/year)
Main FeaturesAuthorize release of my packages	Basic (Free)	Premium ($19.99/year)
Main FeaturesSpecify where at my home to leave packages	Basic (Free)	Premium ($19.99/year)
Main FeaturesLeave packages with my neighbor	Basic (Free)	Premium ($19.99/year)
Main FeaturesDeliver my packages on another day	Basic (Free) $9.99	Premium ($19.99/year)
Main FeaturesDeliver my packages to another address****	Basic (Free) $14.99	Premium ($19.99/year)
Main FeaturesDeliver to a UPS Access Point® location*†	Basic (Free) $5.99	Premium ($19.99/year)
Main FeaturesUpgrade UPS SurePost® packages**	Basic (Free) $7.99	Premium ($19.99/year)
Main FeaturesConfirmed delivery windows***	Basic (Free) $14.99	Premium ($19.99/year)

^{****Additional transportation charges may apply if outside original delivery area.}
^{**SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Postal Service. After upgrading, members can use My Choice to manage these packages.}
^{***Premium members get two free confirmed 2-hour delivery window requests per year. A fee will be charged for additional requests. Members are charged an additional fee for each confirmed 2-hour delivery window request.}
^{† There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location.}

FAQ

I’m not getting an option to change my delivery. Why?

I missed the delivery of my package and got a notice instead. How do I change my delivery?

If you missed a delivery, you received a UPS Delivery Notice letting you know that your driver was unable to deliver your package. Update the UPS Delivery Notice with instructions for the driver on what to do with your package and place the notice in the same location where the driver left it.

This does not apply to "Adult Signature Required" deliveries. An adult must sign for these packages at the time of delivery.

You can also use your UPS Delivery Notice number online to request a hold on eligible packages. In addition, UPS My Choice members can use the Delivery Planner to request a hold.

Learn more about UPS Delivery Notice

How do I make changes to a delivery I have sent?

With UPS Delivery Intercept^®, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept.

Fees may apply for all types of requests, including packages that are redirected to a UPS location and held for the recipient to pick up. You’ll only be charged if your intercept request is completed.

You can request delivery changes online through your shipping history and the tracking page, WorldShip^®, UPS CampusShip^®, or Quantum View^®. Both you and the receiver can use the package’s tracking number to check the status of the intercept request.

Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. UPS Express Critical^® and freight shipments are not eligible for this service.

Go to UPS Delivery Intercept

Do I need to enroll in My Choice after I create an account?

Note

Don’t see what you’re looking for? Get Shipping Help

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Change a Delivery

Here’s How You Do It

1. Open Your Dashboard

2. Select Your Package

3. Follow the Prompts

What's UPS My Choice?

Which One's Right for You?

Are You a Small Business?

FAQ

Note

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