Which documents are required to submit the claim?
Customers who have purchased any of the Value Protect packages will be required to provide only the following documents to file a claim:
Commercial invoice, letter of protest and colour photos. In some cases, we might require an independent surveyor’s report to show the extent of the damage.
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Related FAQs
How will I receive an invoice for Value Protect? In case of a claim how do I receive my compensation? What happens in case of General Average? Will I have to provide a bank guarantee or other documents? Why do I need to provide Average Bond, if Maersk will be placing security on my behalf? Will Maersk appoint a surveyor on my behalf in case of cargo damages?New to Maersk.com?
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